How To Buy

Placing an Order

Placing an order through our website is safe, quick and easy. You can make changes and review what you have entered before your order is placed. A confirmation email will be sent directly to you within seconds.

• Debit and Credit Cards – We currently accept Visa, MasterCard, American Express, Discover, JCB and Diners Club debit and credit cards.
• PayPal – We've partnered with PayPal for an easier, quicker and safer checkout for our customers. You can make purchases using your PayPal balance or a linked card/bank account.
• Wire Transfer – For larger orders we may be able to accept Wire Transfer payments. Call 866-236-1459 for more information on this service.

Promotional Codes

We offer promotional/coupon codes occasionally to give you discounts on all or selected items. These codes can be used during the checkout process for bigger savings. Please contact us by chat to inquire on current sales, we have 24/7 live chat assistance. If you have trouble applying a promo code, feel free to contact us for assistance.

Order Confirmation

A confirmation email will be sent immediately after you place an order with us. We will automatically contact our suppliers for confirmation of product availability and immediate shipment. (There may be additional lead time depending on the supplier and product.) For backorders or unavailable items, we will contact you directly (and inform you the ETAs) to confirm if you would like to keep your back-order open or cancel the order altogether. Although we strongly advise customers to place the back-order in order to reserve a future unit since most products arrive in very limited quantities and often sell out to backorders before they are even back in stock!

Order Shipment

We offer same-day or next-day order processing depending on the time it was placed.

Our warehouses process and arrange your order as fast as possible. Refer to our “Ships in” estimates found on the "Shipping & Returns" section of each product page. You are also welcome to contact us directly for product availability.

Standard orders typically ship within 4-7 business days. Made-to-order items and custom orders may take 2-4 weeks to ship, depending on the manufacturer. Lead and delivery times vary by manufacturer. Any delivery time frames listed are just estimates and not guaranteed.

*Due to post-pandemic supply chain issues, shipping times are subject to change.

We ship to the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Canada or the Virgin Islands at this time. As of the moment, we do not deliver to PO or APO/FPO boxes, except for rural PO addresses.

For overseas shipping, use freight forwarders address as the delivery address.

For more information about our shipping methods available, please refer to Shipping.

Sales Tax

All orders within the USA, with the exception of Wyoming are TAX-FREE!

Warranty Information

All products offered by Game Room Spot are brand-new and supported by valid manufacturer’s warranties. The warranty applicable differs from each manufacturer. This information is generally provided as part of individual product descriptions. For defective products purchased, contact us for assistance in processing your claim.

Cancellations

Cancelled orders will get full refund provided that your order has not been shipped by the manufacturer* 

We will inform you whether or not the order can be cancelled.

Once production on a custom item begins, WE CANNOT ACCEPT CANCELLATIONS OR ALTERATIONS*. CUSTOM BUILT OR MADE TO ORDER ITEMS MAY NOT BE CANCELED OR ALTERED ONCE IN PRODUCTION. THESE ARE NOT STOCK ITEMS, ARE NON-REFUNDABLE, AND ARE BUILT EXPRESSLY FOR YOU, HENCE CANNOT BE RESTOCKED.

Any products that are custom made (made to order) are non-cancellable and non-refundable as they are made to order. Once the manufacturer begins building your product, they have invested in the resources required to build it and cannot cancel the order, nor provide a refund if you choose to cancel, regardless of any production delays. Should there be any damages to such items during transit, we will work to get you replacement parts or a whole new unit if necessary.

*Keep in mind, the following are considered to be custom items as they are currently built on demand: Brunswick Billiards (Pool Tables and Shuffleboards), American Heritage (Pool Tables and Shuffleboards),Valencia (Theater Seating), Rock-Ola (Jukeboxes), Holland Bar Stool (Pool Tables), Viking Log Furniture, Fireside Lodge and Valley.

Please make sure you confirm all order details (size, color, dimensions, etc) before placing your order and once you receive your order confirmation e-mail.

If you order an as-is product (meaning no customization needed), you can cancel for a full refund any time before the order is processed. (Please contact us immediately for cancellation as your order could ship at any time.) You incur no penalty if you cancel before the order is processed. Otherwise, a cancellation fee may be applied to your refund.

*All orders cancelled after 48 hours are subject to a 5% administration/merchant fee (we pay this non-refundable fee upon capturing your payment), whether or not your order has shipped. Terms of our Returns policy will be effective once items are shipped.

*All orders cancelled after 7 days are subject to a 15% restocking fee, whether or not your order has shipped. This applies to back-ordered items. Terms of our Returns policy will be effective once items are shipped.

Please note: Once you have requested a cancellation by emailing us at support@gameroomspot.com, your cancellation is not complete. We must verify that your item has not shipped and notify you that your request has been accepted.