🕹️ How to Buy from Game Room Spot

Welcome to Game Room Spot — your one-stop shop for everything fun! Whether you're looking to build the ultimate game room or just adding a pool table to your basement, buying from us is simple, safe, and hassle-free.

🛒 Placing an Order

Ordering online is quick and secure:

• Browse your favorite game room gear.
• Add to cart and review your items.
• Checkout and get your order confirmation instantly!

We'll email you right away with a summary of your order and start processing it ASAP.

💳 Payment Options

We accept:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club
• PayPal: Pay easily with your PayPal account, linked card, or bank
• Wire Transfers: For large orders — just call us at 866-236-1459 to arrange

🎁 Got a Promo Code?

Lucky you! Just enter your promo code during checkout for instant savings.

Need help with a code or want to check for current deals? Our live chat is available 24/7 — we’re always here to help.

📧 Order Confirmation & Inventory Check

Once your order is placed:

• You’ll get an instant confirmation email
• We’ll verify availability with our suppliers
• If something’s backordered, we’ll let you know right away and give you options

💡 Pro Tip: Backorders help you reserve high-demand items before they sell out again!

🚚 Shipping Info

We work fast! Orders usually ship same or next business day, depending on when you order.

General Shipping Timelines:

• In-stock items: 4–7 business days
• Custom & made-to-order: 2–4 weeks (varies by brand)

For estimated shipping times, check the Shipping & Returns tab on each product page.

• We currently ship only within the contiguous U.S.
• Sorry, we don’t ship to AK, HI, PR, Canada, or PO/APO/FPO addresses.
• Need international delivery? Use a U.S.-based freight forwarder at checkout.

💸 Sales Tax

Good news! No sales tax on any U.S. orders — except in Wyoming. 🎉

🛠️ Warranties

All our products are brand-new and covered by manufacturer warranties. Warranty details vary by brand and can be found on each product page.

Need help with a claim? Contact us anytime — we’ve got your back.

❌ Cancellations

Cancel Before Shipping:

Not customized? You can cancel for a full refund before your order ships — as long as the payment has not been captured.

Just email us at support@gameroomspot.com and we’ll confirm if cancellation is still possible.

Custom Orders:

Custom or made-to-order items can’t be cancelled or refunded once production starts.

These are built just for you, and manufacturers don’t allow changes once the build begins.

Custom brands include:

• Brunswick Billiards
• American Heritage
• Valencia
• Rock-Ola
• Holland Bar Stool
• Viking Log Furniture
• Fireside Lodge
• Valley
• ...and others

After 48 Hours:

• Orders canceled after 48 hours are subject to a 5% admin/processing fee
• Orders canceled after 7 days are subject to a 15% restocking fee (including backorders)

If your item has shipped, our standard Returns Policy will apply.

📦 Returns & More Info

Need to return something or ask a question? Visit our Shipping & Returns page or contact our team — we’re available by chat 24/7, or via email at support@gameroomspot.com.

🎯 Need Help Deciding?

We’re real people who love game rooms just like you. Whether you're unsure about a table size or wondering which finish matches your décor — reach out anytime. We’re here to make sure your game room dreams come true.