How To Buy
Placing an Order
- Online – Placing an order through our website is safe, quick and easy. You can make changes and review what you have entered before your order is placed. A confirmation email will be sent directly to you within seconds.
- By Live Chat – Our customer service representatives are available 24 hours a day, 7 days a week.
- Debit and Credit Cards – We currently accept Visa, MasterCard, American Express, Discover, JCB and Diners Club debit and credit cards.
- PayPal – You can make purchases using your PayPal balance or a linked card/bank account. *Please note, a PayPal account is not necessary if you do not have one. (At checkout, after filling up the contact information, click on 'continue to payment' and it will redirect you to the PayPal website in which you will have the option to either Log in, or Pay with a Credit Card/Bank Account. If you do not have a PayPal account, you may choose the latter option).
- Wire Transfer – For larger orders we may be able to accept Wire Transfer payments. Call 866-236-1459 for more information on this service.
- Gift Cards – Please keep the card as any possible refunds or credits will be processed back to your original mode of payment.
A confirmation email will be sent after you place an order. We will automatically contact our suppliers for confirmation of product availability and immediate shipment. (There may be additional lead time depending on the supplier and product.) For backorders or unavailable items, we will void the pre-authorization and contact you by phone and e-mail.
We offer same-day or next-day order processing depending on the time it was placed.
Our warehouses process and arrange your order as fast as possible. Refer to our “Ships in” estimates found on the "Shipping & Returns" section of each product page.
Standard orders typically ship within 4-7 business days. Made-to-order items and custom orders may take 2-4 weeks to ship, depending on the manufacturer. Lead and delivery times vary by manufacturer. Any delivery time frames listed are just estimates and not guaranteed.
*Due to COVID-19, shipping times are subject to change.
We ship to the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Canada or the Virgin Islands at this time. As of the moment, we do not deliver to PO or APO/FPO boxes, except for rural PO addresses.
For overseas shipping, use freight forwarders address as the delivery address.
For more information about our shipping methods available, please refer to Shipping.
All orders within the USA, with the exception of Wyoming are tax-free!
We offer promotional codes occasionally to give you discounts on all or selected items. These codes can be used during the checkout process for bigger savings.
All products offered by Game Room Spot are brand-new and supported by valid manufacturer’s warranties. The warranty applicable differs from each manufacturer. This information is generally provided as part of individual product descriptions. For defective products purchased, contact us for assistance in processing your claim.
Cancelled orders will get full refund provided that your order has not been shipped by the manufacturer.
We will inform you whether or not the order can be cancelled.
Once production on a custom item begins, WE CANNOT ACCEPT CANCELLATIONS OR ALTERATIONS*. Keep in mind, most pool tables, shuffleboards (including All Brunswick's products) are considered to be custom items as they are built on demand. Please make sure you confirm all order details (size, color, dimensions, etc) before placing your order and once you receive your order confirmation e-mail.
If you order an as-is product (meaning no customization needed), you can cancel for a full refund any time before the order is processed. (Please contact us immediately for cancellation as your order could ship at any time.) You incur no penalty if you cancel before the order is processed. Otherwise, a cancellation fee may be applied to your refund.
*All orders cancelled after 48 hours are subject to a 3% administration fee, whether or not your order has shipped. Terms of our Returns policy will be effective once items are shipped.
*All orders cancelled after 7 days are subject to a 15% restocking fee, whether or not your order has shipped. Terms of our Returns policy will be effective once items are shipped.
Please note: Once you have requested a cancellation by emailing us at email@example.com, your cancellation is not complete. We must verify that your item has not shipped and notify you that your request has been accepted.