Our warehouses process and arrange your order as fast as possible. Standard orders typically ship within 2-3 business days. Made-to-order items and custom orders may take 2-4 weeks to ship, depending on the manufacturer. Lead and delivery times vary by manufacturer. Any delivery time frames listed are just estimates and not guaranteed.
Shipping
How Soon Will My Order Ship?
We offer same-day or next-day order processing depending on the time it was placed. (There may be additional lead time depending on the supplier and product.)
If your item is in stock:
- Your order will usually ship within 2-3 business days from the order confirmation date (some brands & manufacturers ship slower).
- We will send you a shipping confirmation email with tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when placing your order.
- All heavy items are shipped via freight: delivery time is approximately 5-10 business days (we need to ensure they are crated safely to avoid transit damage)
- Manufacturer or us cannot provide any guaranteed delivery dates. Please ensure you order early enough to meet any deadlines so as to avoid any inconvenience.
- Depending on the freight carrier, remote locations may not be serviced every day and you will be asked to be available on a specific day to receive shipment.
- Freight shipping companies do not work on weekends and deliveries are generally made within a 4-hour window between 8am and 5pm.
- Please feel free to inquire if you do not receive the tracking information, since the email we send you may sometimes end up in your junk or other folders.
- Shipping lead times may be longer than usual during holiday/rush periods, or supplier's warehouse backlogs. We will immediately inform you if this is the case and obtain your permission to proceed.
Freight delays may occur due to a shipping carrier's dock delays (Fedex, UPS, etc), carrier item loss, inclement weather, and many factors beyond our control. We realize this is an inconvenience to you, however it is not grounds for cancellation.
Freight issues may happen with any freight, from any shipping company, across any state. You agree to allow us and the freight company to rectify the issue in a reasonable amount of time
We ship to the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Canada or the Virgin Islands at this time. As of the moment, we do not deliver to PO or APO/FPO boxes, except for rural PO addresses.
For overseas shipping, use freight forwarders address as the delivery address.
*Due to global shipping/supply delays (which have caused a shortage of materials to build many products), shipping times are subject to change. Many brands are only building-to-order as they do not have enough raw materials for mass production.
Order Shipment Methods
Every product on our site has been carefully selected to ship by a specific shipping method. We will use one of four shipping methods:
- Standard Ground (FedEx / UPS)
- Truck Freight
- White Glove Delivery
- Professional Delivery and Installation
When your order ships, you will receive a shipping confirmation e-mail indicating your tracking number. You can track your package online or via phone with the carrier. Feel free to Contact Us for any concerns on the progress of the shipment.
|
Shipping Method |
Transit Time |
|
Standard Ground |
1-5 days |
| Truck Freight (Curbside or Threshold) | 5-10 days |
| White Glove Delivery | 7-10 days |
| Professional Delivery and Installation | 30 days |
Standard Ground (FedEx / UPS)
Regular, small and lightweight parcels are shipped via FedEx and UPS. Transit times vary nationwide from 1-5 days.
No signature is required (unless delivered to a business location). The driver will leave your parcel in a dry and safe area in case no one receives the package or leave a note with directions in obtaining your parcel if there is no safe location to leave it.
Truck Freight
For bigger items, transit times vary from 5-10 business days as we need to ensure they are crated safely to avoid transit damage.
Curbside Delivery: Items will be delivered to the curbside only. The customer is accountable for bringing the items inside their home.
Assembly Service: None
Packaging: Product will be left in its original packaging. Be sure to check the package(s) at the time of delivery. For any damages, please refer to Returns.
Threshold Delivery: The shipment is brought into the first door of the address or the lobby of an apartment/condo, and does not include set-up, installation, assembly or debris removal.
The carrier will deliver during business hours, from Monday thru Friday. You will receive a call to schedule an appointment, giving you a 4-hour window. Incurred charges are given for missed schedules.
White Glove Delivery
A 2-man team will bring your item inside your home and set-up the item for you. Transit time for White Glove delivery is typically 7-10 days.
The carrier will deliver during business hours, from Monday thru Friday. You will receive a call to schedule an appointment, giving you a 4-hour window. Incurred charges are given for missed schedules.
Assembly Service: The carrier will offer light set-up (e.g. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other) limited to 30 minutes. Electrical, plumbing and component hookup services are not included.
Packaging: The carrier will remove and dispose all packaging. Be sure to check the package(s) at the time of delivery. For any damages, please refer to Returns.
Professional Delivery and Installation
For all Brunswick Billiards, American Heritage and Plank & Hide Pool Tables and Shuffleboards purchases - Professional delivery and installation by an authorized Brand Dealer is included at no additional cost.
Delivery Difference. Expert Delivery: Your table will be delivered by a local brand-certified installation technician – professionals in handling premier game tables. In-Room Installation: The Brunswick/American Heritage/Plank & hide Experience includes full assembly and installation anywhere in your home. Your table will be perfectly leveled and clothed and will be ready for immediate play once the installation is complete.
Where We Deliver
We ship to the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Canada or the Virgin Islands at this time. As of the moment, we do not deliver to PO or APO/FPO boxes, except for rural PO addresses.
For overseas shipping, use freight forwarder's address as the delivery address.
Other Shipping Details
For multiple shipping addresses, simply place a separate order for each address.
Items ordered together may be shipped separately. Shipping charges (if any) include order processing, item selection, packing and transportation.
Special Instructions?
Inform us by adding a “note” on your cart or you may Contact Us directly.
866-236-1459